How to buy
- Infocenter
- Auction Rules, Terms & Conditions
- How to buy
- FAQ
- Customer Service
- Reserve Price
- Payment
- Delivery
- Security and Quality
- Contact us
- About Retrade
- Sales Commission
- Copyrights
- Export information
- Password
- Autobid & Other Tips
- V.A.T.
V.A.T. Notice
All domestic (Danish) companies are invoiced with Danish VAT. VAT of 25% will be added to the bid.
To get invoice with 0% VAT, you must be registered as company outside Denmark with valid a VAT number.
Please contact Retrade if you have any questions.
Register as a user
Fill out the online registration form to become a registered user. The form is found by clicking "Register". The registration form is simple and easy to fill in. Register your name/company name, and other information required. Your e-mail address will become your user name. Select a personal password, 6-8 characters. Please make sure all information is filled in correctly. Confirm your registration at the bottom of the page. You are now registered as a user, and you can edit your contact information at a later stage when you are logged in.
The buyer is responsible for making sure the company VAT number registered at Retrade is valid at all times.
User name and password
The information registered in your user account is handled with discretion. When you want to make a bid on an item you must first log in with your user name and password. If you have forgotten your password you can make a request to have it e-mailed to you at the login page. When you are a registered user you have access to your own personal user account.
Login
When logging in, enter your user name and password. Click on "Login" to enter your user account. Please make sure you log in as an international customer.
Member pages
Your personal user account is created when you register as a user. Here you will find your personal profile, your ordered items, order status etc. You can also change your password here.
Using the search engine
Enter the search word in the search box, and press enter. You may for instance search for a brand name or model, i.e. "Volvo" or "Cat".
Auctions
When you find an item that you are interested in, click on the thumbnail/link to see detailed information on the item. In the detailed information you can find out more about the technical condition of the item, see additional photos and read the description provided by the seller. Note that most descriptions are entered in local language, however, a technical condition report is automatically generated in english for many items. Click on the button "Technical condition" to see this information. On this product information page you will also see the reserve price, time remaining for the auction, bid increment and the highest bid. If you wish to make a bid for an item, click on the "Place bid" button. You will receive automatic information on your e-mail about the auctions you participate in.
Outbid
If you are outbid you will be notified by e-mail. You may then make another bid if you wish to continue to participate in the auction.
Bid overview
Click on "Bid overview" when logged in to your account. There you will find an overview of which auctions you are the bid leader, where you have been overbid, auctions you have won, and auctions you have participated in.
You have won
If you have the highest bid at the end of the auction, then you are the winner of the auction. You will receive an e-mail confirming this. An invoice will be sent to you by our invoicing partner, Lindorff. Contact information to the seller will be e-mailed to you as soon as we have confirmed your payment in full. Please do not contact the seller prior to paying the invoice.
During the auction
During and after the auction you will be informed by e-mail if you are outbid and if you are the winner of the auction. If you are immediately outbid after making a bid, then someone participating in the auction is using the function "Autobid". See further information about "Autobid" below. Note: Every bid you make is binding and can not be retracted. When looking at the detailed view of an auction you will see a list of the bids made during the auction and the current highest bid. The current bid leader will win the auction if no higher bids are made. When logged in, you will see your own bids highlighted in yellow. Please make sure to update the auction to always see the current highest bid.
General guidelines
All auctions have a reserve price. All auctions have a start time and an end time. Bids can only be made between the start and end time. All bids are ranged after the size of the bid amount. If two bids are equal in size, then the earliest bid made is ranged highest. All auctions have a defined bid increment. The amount of your bid must always be at least equal to the current leading bid, plus the bid increment.
Autobid
Using the "Autobid" function you can simplify the bidding process. Enter the highest bid you are willing to offer for an item in the "Autobid" text box. The auction system will now make an automatic bid for you whenever you are outbid. These automatic bids are made with the minimum bid increment until it reaches your maximum bid amount. You will be notified by e-mail whenever you are outbid during the auction. An autobid is entered at the same time as a regular bid and it works as an agent that bids for you. The agents follow the same set of rules as "regular" bids.
Autobids are marked with a * (star sign).
If you want to change your autobid in an auction where you have the highest bid, your new maximum bid must be at least one bid increment higher than your current bid.
NOTICE! If you choose to activate Autobid for an object where the reserve price is not met, the reserve price will act as a counter bid. See below:
- Autobid under reserve price: Current bid will be your maximum bid.
- Autobid over reserve price: Current bid will be same as the reserve price.
All domestic (Danish) companies are invoiced with Danish VAT. VAT of 25% will be added to the bid.
To get invoice with 0% VAT, you must be registered as company outside Denmark with valid a VAT number.
Please contact Retrade if you have any questions.
Register as a user
Fill out the online registration form to become a registered user. The form is found by clicking "Register". The registration form is simple and easy to fill in. Register your name/company name, and other information required. Your e-mail address will become your user name. Select a personal password, 6-8 characters. Please make sure all information is filled in correctly. Confirm your registration at the bottom of the page. You are now registered as a user, and you can edit your contact information at a later stage when you are logged in.
The buyer is responsible for making sure the company VAT number registered at Retrade is valid at all times.
User name and password
The information registered in your user account is handled with discretion. When you want to make a bid on an item you must first log in with your user name and password. If you have forgotten your password you can make a request to have it e-mailed to you at the login page. When you are a registered user you have access to your own personal user account.
Login
When logging in, enter your user name and password. Click on "Login" to enter your user account. Please make sure you log in as an international customer.
Member pages
Your personal user account is created when you register as a user. Here you will find your personal profile, your ordered items, order status etc. You can also change your password here.
Using the search engine
Enter the search word in the search box, and press enter. You may for instance search for a brand name or model, i.e. "Volvo" or "Cat".
Auctions
When you find an item that you are interested in, click on the thumbnail/link to see detailed information on the item. In the detailed information you can find out more about the technical condition of the item, see additional photos and read the description provided by the seller. Note that most descriptions are entered in local language, however, a technical condition report is automatically generated in english for many items. Click on the button "Technical condition" to see this information. On this product information page you will also see the reserve price, time remaining for the auction, bid increment and the highest bid. If you wish to make a bid for an item, click on the "Place bid" button. You will receive automatic information on your e-mail about the auctions you participate in.
Outbid
If you are outbid you will be notified by e-mail. You may then make another bid if you wish to continue to participate in the auction.
Bid overview
Click on "Bid overview" when logged in to your account. There you will find an overview of which auctions you are the bid leader, where you have been overbid, auctions you have won, and auctions you have participated in.
You have won
If you have the highest bid at the end of the auction, then you are the winner of the auction. You will receive an e-mail confirming this. An invoice will be sent to you by our invoicing partner, Lindorff. Contact information to the seller will be e-mailed to you as soon as we have confirmed your payment in full. Please do not contact the seller prior to paying the invoice.
During the auction
During and after the auction you will be informed by e-mail if you are outbid and if you are the winner of the auction. If you are immediately outbid after making a bid, then someone participating in the auction is using the function "Autobid". See further information about "Autobid" below. Note: Every bid you make is binding and can not be retracted. When looking at the detailed view of an auction you will see a list of the bids made during the auction and the current highest bid. The current bid leader will win the auction if no higher bids are made. When logged in, you will see your own bids highlighted in yellow. Please make sure to update the auction to always see the current highest bid.
General guidelines
All auctions have a reserve price. All auctions have a start time and an end time. Bids can only be made between the start and end time. All bids are ranged after the size of the bid amount. If two bids are equal in size, then the earliest bid made is ranged highest. All auctions have a defined bid increment. The amount of your bid must always be at least equal to the current leading bid, plus the bid increment.
Autobid
Using the "Autobid" function you can simplify the bidding process. Enter the highest bid you are willing to offer for an item in the "Autobid" text box. The auction system will now make an automatic bid for you whenever you are outbid. These automatic bids are made with the minimum bid increment until it reaches your maximum bid amount. You will be notified by e-mail whenever you are outbid during the auction. An autobid is entered at the same time as a regular bid and it works as an agent that bids for you. The agents follow the same set of rules as "regular" bids.
Autobids are marked with a * (star sign).
If you want to change your autobid in an auction where you have the highest bid, your new maximum bid must be at least one bid increment higher than your current bid.
NOTICE! If you choose to activate Autobid for an object where the reserve price is not met, the reserve price will act as a counter bid. See below:
- Autobid under reserve price: Current bid will be your maximum bid.
- Autobid over reserve price: Current bid will be same as the reserve price.
Auction technology from:
